Rescheduled or cancelled appointment
The implementation of the requested service starts several days in advance and an ongoing preparation is necessary and must be done for the type of service you book. This service also includes a physical or virtual meeting moment, the “appointment”. The service that is requested and booked therefore begins well before the scheduled date and time of the actual appointment. This is why a cancellation and rescheduling policy is necessary and thus provided for, since the service is not fractionable and becomes due in full as soon as it begins to be provided, i.e. more than 72 hours before the scheduled meeting time.
Therefore, out of respect for the mutual commitment to honor the time of the appointment as well as the service requested and provided, in the event that an appointment must be postponed or cancelled, it is necessary to advise by phone at (514) 990-2699 (no texting, it is a landline) at least 72 business hours well counted before the scheduled time and date (Sunday is a holiday, so add 24 additional hours for Monday appointments)
The office opens at 7.00 a.m. and closes at 3.00 p.m., except on Sundays when the office is closed. Any communication received after 3:00 p.m. will be considered to have been received on the following working day.
If the minimum 72 hours delay is not respected, the customer agrees to pay in full the cost of the service requested and received, within 48 hours of the time and date of the cancelled or rescheduled appointment. If this delay is not respected, administrative fees may apply in addition.
If you are unable to attend the office appointment or cancel within the specified time frame, for any reason, including Covid, your appointment will be held via tele-consultation, either by phone, Skype or Messenger, Zoom, etc., as available.