Mutual agreement
A mutual commitment for every service reserved, whether an individual session, a course, a workshop, a talk or any other activity.
These terms are part of every service you reserve. By requesting a service or registering for an activity, you consent to them.
Scope of these terms
This page sets out the general terms for all services offered by LoveRadiance.
When the page of an activity sets out its own terms, those terms apply to that activity and take precedence over this page. Otherwise, the terms on this page apply.
Training programmes governed by a contract are subject to the terms of that contract.
When an activity is organised by a third party, that organiser's terms apply.
For individual sessions:
Why a policy
The service begins well before the meeting.
Carrying out the service you request begins several days ahead. Ongoing preparation is needed and must be done for the type of service you reserve. That service also includes a moment of meeting, in person or online, the appointment itself. The service requested and reserved therefore begins well before the date and time set.
This is why a cancellation and rescheduling policy is necessary, and provided for. The service cannot be divided and becomes payable in full as soon as it begins to be delivered, that is, more than 72 hours before the meeting time set.
Rescheduling and cancellation
Give at least 72 hours' notice.
Out of respect for the mutual commitment to honour the time of the appointment and the service requested and delivered, should an appointment need to be rescheduled or cancelled, it is essential to give notice by phone at 1-514-990-2699, at least 72 business hours before the time and date set.
| Sundays | Sunday is a closed day. Add 24 further hours for Monday appointments. |
|---|---|
| Office hours | The office opens at 7 h and closes at 15 h, except on Sundays, when it is closed. Anything received after 15 h is treated as having arrived on the next business day. |
| If the notice period is not met | The client undertakes to pay in full the cost of the service requested and received, within 48 hours of the time and date of the cancelled or rescheduled appointment. Should that period be exceeded, administrative handling fees may apply in addition. |
| If you cannot travel | For any reason whatsoever, including a breakdown, a failure or illness, the appointment will be held online, by phone or by video, according to what is possible, rather than being cancelled. |
Lateness
Beyond ten minutes.
Should you be more than ten minutes late without having given notice by phone at 1-514-990-2699, it is at the consultant's discretion to wait for the client or to leave the office. Service fees will also be requested in full where applicable.
For courses, workshops, talks and other services:
Registration and payment
Payment is made according to the instructions provided with each activity.
Your place is confirmed when payment is received.
Cancelling a course or a workshop
| 30 days or more before the first day | The registration is refunded, less an administrative fee of $70. |
|---|---|
| Less than 30 days before the first day | The registration is not refundable. It remains transferable to another person. |
| How to cancel | In writing, to info@loveradiance.com. The notice period is counted from the date the notice is received. |
| Refund | Issued within ten days of receiving the notice of cancellation. |
Cancelling a talk
Tickets for talks are not refundable. They remain transferable to another person, under the transfer terms below.
Transferring your place
A place at a course, a workshop or a talk may be transferred to another person, free of charge, up to the day before the activity.
Send us the name, email address and phone number of the person taking your place, so that we can send them all the information they need.
Absence
An absence, whether for one day or for the whole activity, gives rise to no refund and no rescheduling.
Recording
By registering for a public event, you agree to be photographed or filmed there, and to have those images shared. If you would rather not be, write to us and we will take it into account. The confidentiality of what is said on site is always respected.
Cancellation or rescheduling by LoveRadiance
If LoveRadiance cancels or reschedules an activity, you choose between a full refund of the amounts paid and moving your registration to a later date of the same activity.
The refund is issued within ten days of your choice.
For all services:
Communications
By requesting a service or registering for an activity, you consent to receive communications from LoveRadiance. You may withdraw at any time.
Recording and photos by participants
Audio or video recording and taking photos during individual sessions, courses, workshops and talks, in person or online, are not permitted without authorization from LoveRadiance. LoveRadiance may require the removal of any recording, photo or publication that does not respect this rule or the privacy of participants.
Applicable terms
These terms may be updated. The terms that apply to a registration or a booking are those in force at the time it was made.
Acceptance of these terms is confirmed at the time of purchase, by the box provided for that purpose or by registering.
A question about these terms
These terms apply as soon as a service is requested. If any of them needs clarifying, write or call before booking.
Write to usOr call 1-514-990-2699, at any time.