Cancelling or postponing appointments
Out of respect for the mutual commitment to be present at the scheduled appointment, in the event that an appointment should be rescheduled or cancelled, it is requested to advise by telephone at (514) 990-2699 (voice only, no text messages, it is a landline) at least 72 business hours before the scheduled time and date (Sunday off, therefore 72 hours in advance for Monday appointments).
If this timeframe is not respected, the client agrees to pay the full cost of the meeting within 48 hours of the cancelled or postponed appointment. If this delay is exceeded, administrative fees may apply.
If you cannot make it to the office or cancel within the specified delay, for whatever reason including Covid, the appointment will be held by teleconsultation, either by phone, Skype or Messenger, Zoom, etc., depending on the possibilities.