Mutual agreement
A mutual commitment to honour the time of the appointment.
Rescheduling, cancellation, lateness, and signing up for a workshop or a course. These terms are part of the service you reserve. By requesting a service, you consent to them.
The service begins well before the meeting
Carrying out the service you request begins several days ahead. Ongoing preparation is needed and must be done for the type of service you reserve. That service also includes a moment of meeting, in person or online, the appointment itself. The service requested and reserved therefore begins well before the date and time set.
This is why a cancellation and rescheduling policy is necessary, and provided for. The service cannot be divided and becomes payable in full as soon as it begins to be delivered, that is, more than 72 hours before the meeting time set.
Give at least 72 hours' notice
Out of respect for the mutual commitment to honour the time of the appointment and the service requested and delivered, should an appointment need to be rescheduled or cancelled, it is essential to give notice by phone at 1-514-990-2699, at least 72 business hours before the time and date set.
| Sundays | Sunday is a closed day. Add 24 further hours for Monday appointments. |
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| Office hours | The office opens at 7 h and closes at 15 h, except on Sundays, when it is closed. Anything received after 15 h is treated as having arrived on the next business day. |
| If the notice period is not met | The client undertakes to pay in full the cost of the service requested and received, within 48 hours of the time and date of the cancelled or rescheduled appointment. Should that period be exceeded, administrative handling fees may apply in addition. |
| If you cannot travel | For any reason whatsoever, including a breakdown, a failure or illness, the appointment will be held online, by phone or by video, according to what is possible, rather than being cancelled. |
Beyond ten minutes
Should you be more than ten minutes late without having given notice by phone at 1-514-990-2699, it is at the consultant's discretion to wait for the client or to leave the office. Service fees will also be requested in full where applicable.
Terms of registration
| Registration deadline | So that booking a room and confirming that an activity will go ahead can be arranged, registration and payment must reach us at least one week before the start date of the activity, unless stated otherwise. |
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| Payment | According to the instructions provided with the course or the workshop |
| Cancellation | Should you have to cancel your participation, please do so no later than one week before the date of the activity |
Terms subject to change
These terms are subject to change without notice, as are the costs attached to the various services, courses and workshops. The latest version shown on this website is the one a client consents to by default, either by requesting a service or by signing up for a workshop or a course. Look at this page from time to time for updates to the terms of use.
The other documents
Opening your file
To be completed a week before the first session. Open my file
Gift certificate
Give a session to someone dear to you. See the certificate
A question about these terms
These terms apply as soon as a service is requested. If any of them needs clarifying, write or call before booking.
Write to usOr call 1-514-990-2699, at any time.